Payments customers call for speed and security

Companies answer with heightened focus on identity verification

Security has taken center stage for online payments customers. They’re more cautious about how much they spend, where they spend and who sees their payment information. Payments companies are responding by emphasizing identity verification that strikes the right balance between safety and user experience.

This industry report explores:

  • How consumer caution is changing online behavior
  • Customer expectations around identity verification
  • How businesses can build a security strategy to meet customer needs
  • How to find the sweet spot between security and speed
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Industry Report

Security has taken center stage for online payments customers. They’re more cautious about how much they spend, where they spend and who sees their payment information. Payments companies are responding by emphasizing identity verification that strikes the right balance between safety and user experience.

This industry report explores:

  • How consumer caution is changing online behavior
  • Customer expectations around identity verification
  • How businesses can build a security strategy to meet customer needs
  • How to find the sweet spot between security and speed

“72% of marketplaces and 52% of financial services providers have increased adoption of digital identity as a result of the pandemic.”

European Business Magazine